We stand behind our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If you are not completely satisfied with our merchandise, we'll exchange it or credit you with purchase price. Certain restrictions Apply:
* We do have 15 days money back guarantee for your order. If you are not satisfy with the quality and dress not fit for you.
* No return on personalized items such as favors or the function was canceled.
*All refund or exchange must be claimed within 5 days of receiving merchandise.After 5 days there will be no refunds or exchanges.
Return Procedure of General Product:
If you would like to return a product other than apparel and personalized merchandise, please Contact Us first. The cost of merchandise will be refunded to your credit card within 7-15 business days upon receipt of the returned merchandise in its original condition. Shipping charges will not be refunded and return shipping is the customer's responsibility. We are not responsible for return package that are lost or damaged during shipping. Return of product must be made within 15 days of receiving merchandise.
Cancel the order
You can cancel or make an exchange of your wedding gown dress, within 24hours after ordering the dress.
You will only receive a 70% refund for the purchase price when you cancel the order during the process of making the dress.
(The process lasted for 2-3 weeks since you ordered online).
If you have any questions, or if we can be of further assistance, please don't hesitate to contact us or Email us weddingdresscity@gmail.com